Providers & buyers ยท Questions and answers
Reviews, complaints, unpaid work orders, and submitting your account for review. General information, not legal advice.
Different sites attract different audiences and measure different experiences. App-store ratings can reflect software usability, while complaint sites may attract people with unresolved payment or support issues. Ratings also change over time; a small, self-selected sample is not a measure of every provider or buyer's experience.
No. A review is an account of someone's experience, not a court finding. The complaints page distinguishes reported allegations from verified records. Specific documents, the applicable agreement, and the response to a dispute matter more than a rating alone.
The complaints page groups member reports into unpaid or short-paid work orders, fees and deductions, dispute outcomes, and account holds or deactivation. Providers and buyers can describe their own experiences; these reports have not been verified by a court or regulator.
Yes. This investigation covers both providers and buyers. Describe your role, the work order or transaction, what happened, and the outcome you requested. Separate facts you personally observed from what someone else told you.
Record the agreed amount, payment due date, completion and approval dates, and any amount received. Preserve the work order and proof of completion, ask for a written explanation of the unpaid balance, and follow the dispute process in your agreement. Keep a dated record of every response and check any applicable deadlines.
Keep the terms shown when you accepted the work, the original agreed price, fee disclosures, payment statements, and messages explaining the deduction. Show the calculation from the agreed amount to the amount actually paid. Do not assume every deduction is improper; identify precisely what you dispute and why.
Preserve the notice, its date, the stated reason, relevant account terms, and any appeal or support responses. Record any open work orders and unpaid balances separately. Use the available support or appeal process and retain copies; submitting an account to this project does not restore platform access.
Gather work orders or contracts, invoices, completion or approval records, payment statements, fee notices, relevant messages, and support tickets. Build a timeline with dates and amounts, marking estimates and missing evidence clearly. Redact unrelated personal information, access codes, passwords, and customer details.
Start with the free claim form, then create or sign into your account and complete the required email confirmation. Complete your enrollment and add your account of the dispute and supporting records. The initial form leads to account setup; it is not a court filing or a guarantee that your claim will be accepted.
The site's claim submission form is free. Submitting information does not guarantee payment, legal representation, class membership, or a settlement. Any separate collection agency, court, or professional service may have its own costs and terms.
The case summary describes this project as an investigation coordinating individual accounts for review, not an announced court-approved class or settlement. Submitting an account here does not file a lawsuit. Consult the case summary and updates for this project's reported status; do not infer that no other legal proceeding exists from this site's description.
There is no promised settlement date. The case page describes enrollment, state attorney general complaints, legal review, a filing decision, and possible later litigation or settlement. Those stages are not guaranteed to occur. Your own notice, payment-dispute, and legal deadlines can continue while the investigation is underway.