Provider experiences
Each account below was written by a provider or buyer with an account on this site and checked by a reviewer before publication. Names, emails, and phone numbers are never published. These are first-hand accounts collected for the group claim and the attorney general packet.
Two data-center jobs were marked complete and approved in the portal, then reclassified weeks later as "incomplete" with no site contact statement attached. Payment was reversed without a written explanation and the appeal window had already closed by the time the notice arrived.
After filing a dispute over three unpaid work orders, the account was deactivated for a "quality review" that was never described. Losing access also removed the record of the disputed work orders, which made assembling documentation for a complaint far harder.
Each payout carried a deduction line that did not appear in the accepted work order amount. Support described it as a standard platform adjustment but never pointed to a published schedule of the fee.
I completed three approved work orders for a retail chain rollout in March 2024. Each was marked complete and approved in the platform, with signed sign-off sheets attached. Two paid on the normal cycle. The third sat in "pending review" for eleven weeks. Support closed my ticket twice without explanation, then told me the buyer had disputed the hours after approval. I still have the approval timestamps and the signed field ticket, and the work order total of $1,840 has never been released.
A same-day dispatch was accepted at a fixed rate. After the work order closed, a deduction was applied for "incomplete documentation" even though photos were uploaded from the site while I was still on the job. The deduction reduced the payout by $420 and there was no route to contest it other than a support ticket that was closed as resolved without a response from a human.
After I opened a payment dispute on two work orders, my account was deactivated for a "provider quality review". At that point I had $960 in approved but unpaid work. Deactivation removed my access to the work order history I needed to document the dispute. I was never given a specific reason, a review outcome, or a way to appeal in writing.
My provider score fell after a series of work orders that the buyer cancelled on the morning of the appointment, in two cases after I had already driven to the site. The cancellations were recorded against me, and my score drop cut me out of the higher-paying dispatch tiers for months. Support acknowledged the cancellations were buyer-side but said the scoring could not be adjusted.
I filed a dispute over $2,275 of completed work across five work orders. The dispute was closed nine days later with a template message stating the buyer determination was final. Nobody asked for my photos, my signed sign-off sheets, or my time-on-site records, all of which I had ready to send. There is no appeal step after the buyer determination.
I was classified as an independent contractor but the work was directed in detail: required arrival windows, required uniform and badge, scripted customer interaction, mandatory check-in and check-out through the app, and penalties for deviating from the scripted steps. I could not negotiate the rate or subcontract the work. The control looked like employment while the costs, insurance, and unpaid travel stayed with me.